Program Management Office

The management and sponsors of the Program Management Office (PMO) define the scope of the PMO. The PMO defined in this document refers to an organization that manages the delivery of projects defined by a Client Engagement Team (CET). It is these projects that need to be managed in a coordinated way, through a PMO process. However, project management is only one component within the PMO process because projects are managed in an environment that is broader than the projects themselves. Therefore, a PMO process should address multiple areas that each contributes to a coordinated and consolidated effort to achieve the client's goals.

The PMO Mission Statement The PMO will be the centralized operations unit for all projects for a given client. The PMO will partner with the client and work together with one methodology and process. The PMO is accountable for:

  • Project management,
  • Communication,
  • Risk management,
  • Issue resolution,
  • Contract administration,
  • Client satisfaction.

A project management office (PMO) mission statement is a statement that defines the purpose, goals, and values of the PMO. It should be clear, concise, and aligned with the overall goals and objectives of the organization. Here are some steps to follow when creating a PMO mission statement:

  1. Define the purpose of the PMO:  This should include supporting the organization's strategic goals, improving project management processes, or providing guidance and support to project managers.

  2. Identify the PMO's goals and objectives: This should include improving project success rates, reducing project costs, or increasing project delivery speed.

  3. Define the PMO's values: This should include values such as collaboration, innovation, or customer focus.

  4. Write the mission statement: Once you have defined the purpose, goals, and values of the PMO, write the mission statement. Keep it concise and to the point, and make sure that it clearly and accurately reflects the purpose, goals, and values of the PMO.

  5. Review and refine the mission statement: It is important to review and refine it to ensure that it accurately reflects the PMO's purpose, goals, and values. This could involve soliciting feedback from stakeholders and making revisions based on that feedback.

The PMO should be evaluated on a regular basis. The PMO needs to be reviewed by the executive sponsors. A PMO Evaluation Meeting should occur on a quarterly basis, and should explore, but not be limited to, the following topics:

  • PMO Overview
    • Deliverables
    • Budget
    • Scheduling
  • Team Member Performance
    • Evaluate work assignments and results
    • Identify future assignments, roles, and responsibilities
  • Process and Methodology Use
    • Learning curve
    • Comprehensiveness
    • Effectiveness
    • Impact on productivity and cost
  • Performance Metrics for the PMO
    • Performance
    • Reliability
    • Integration w/ process and methodology
    • Integration w/ other tools
    • Learning curve
    • User Feedback
    • Impact on productivity and cost