Importance of Issue Tracking

Creating an effective issue capture form is an important part of managing issues in a project. This form can help project managers and team members to identify, track, and resolve issues in a timely and effective manner.

To create an issue capture form, start by identifying the key information that needs to be included. This may include the following:

• A brief description of the issue
• The date and time the issue was identified
• The name of the person who identified the issue
• The location or area of the project where the issue was identified
• The potential impact of the issue on the project
• Any other relevant information, such as the root cause of the issue or potential solutions

Once this information has been identified, the next step is to create the form itself. This can be done using a word processing or spreadsheet program, or with the help of a project management software tool.

When creating the form, make sure to use a clear and concise format that is easy to understand and fill out. Consider using visual aids, such as checklists or drop-down menus, to make it easier for team members to provide the necessary information.

Once the form has been created, it should be distributed to all team members and stakeholders involved in the project. This will allow them to easily submit any issues they identify, and will ensure that all issues are tracked and addressed in a consistent manner.

Overall, an effective issue capture form is an important tool for project managers looking to identify, track, and resolve issues in a timely and effective manner. By creating a clear and concise form, project managers can ensure that all issues are captured and addressed effectively, helping to ensure the success of their project.

Issues are captured using the Issue Capture Form within an issue tracking system.

Here is an example of an issue tracking form definition

REQUIRED fields:

• Issue Datetime - Date and time that issue was recorded.
• Issue Status - Choice list from code table called "IssueStatus"
• Requirement - Project Requirement that owns issue
• Issue Title - Free form text field to describe issue
• Priority - Choice list from code table "Priority"
• Type - Choice list from code table called "IssueType"
• Assigned To - Primary contact for issue resolution.
• Owner - The person reporting the issue, will be the primary contact to validate issue resolution
• Owner Phone - Owner preferred contact phone number
• Description of Issue - Text field for details about the issue

OPTIONAL fields:

• Estimated Hours - Choice list to estimate how many hours the issue will require to resolve
• Remaining - Estimate of how many more hours will be required to resolve issue.
• Complete Date - Date issue is closed (status of Resolved, Not Recreatable, Hold, or Rejected)
• Resolution - Text field to describe issue resolution